AnsweredAssumed Answered

HORCM inst X has failed to start

Question asked by B670H5VJ on Feb 12, 2018

We have HORCM 20 running as a service on a Windows 2008 R2 VM. After a recent reboot, the HORCM 20 service is stopping automatically. We have a shadowimage job that relies on it.

 

It was running fine for months before. Even when I try to start manually, HORCM inst 20 is failing to start.

 

We have multiple other HORCM instances that are starting just fine (21 for example).

Logs and outputs are shown in BLUE below

 

===============================================

C:\HORCM\etc>horcmstart.exe 20

starting HORCM inst 20

HORCM inst 20 has failed to start.

 

C:\HORCM\etc>horcmstart.exe 21

starting HORCM inst 21

HORCM inst 21 starts successfully.

===============================================

 

I see the below errors in the log file

 

=====================================================================================

 

*********** SYSTEM ERROR ***********

P.P.   : RAID Manager for WindowsNT/x64

Model  : RAID-Manager/WindowsNT/x64

Ver&Rev: 01-29-03/06

Release: Production(GA)

 

   Host: T1WGHCS703

EUserId: tsaacv (0)

Process: 6772

 

[System Call Error]

SysCall: CreateFile

LastErr: 2 (The system cannot find the file specified.

 

)

ErrInfo: Internal Error

ErrTime: Mon Feb 12 11:28:15 2018

SrcFile: shorcmc.c

SrcLine: 1140

 

11:28:15-54b78-06772- 6772:HORCM death detected or access is denied.

11:28:18-66c88-06772- ERROR:cm_open[scmclcon() timeout_err]

11:28:18-66c88-06772- ERROR:horcm_lep_create

11:28:18-6a720-06772- [raidcom][exit(251)]

[EX_ATTHOR] Can't be attached to HORC manager

[Cause ]:Couldn't connect with the HORC manager.

[Action]:Please check if HORC manager is running or if HORCMINST is set correctly.

COMMAND ERROR  : EUserId for HORC : tsaacv (0)  Mon Feb 12 11:52:12 2018

CMDLINE : raidqry.exe -l

*********** SYSTEM ERROR ***********

P.P.   : RAID Manager for WindowsNT/x64

Model  : RAID-Manager/WindowsNT/x64

Ver&Rev: 01-29-03/06

Release: Production(GA)

 

   Host: T1WGHCS703

EUserId: tsaacv (0)

Process: 6572

 

[System Call Error]

SysCall: CreateFile

LastErr: 2 (The system cannot find the file specified.

 

)

ErrInfo: Internal Error

ErrTime: Mon Feb 12 11:52:12 2018

SrcFile: shorcmc.c

SrcLine: 1140

 

11:52:12-c8af0-06572- 6572:HORCM death detected or access is denied.

11:52:15-d2f00-06572- ERROR:cm_open[scmclcon() timeout_err]

11:52:15-d2f00-06572- ERROR:horcm_lep_create

11:52:15-d2f00-06572- [raidqry][exit(251)]

[EX_ATTHOR] Can't be attached to HORC manager

[Cause ]:Couldn't connect with the HORC manager.

[Action]:Please check if HORC manager is running or if HORCMINST is set correctly.

 

=====================================================================================

 

We are running an IP CMD Device and not a physical one. The array in question is the Hitachi G600. HORCM20 is a long file but please find the major contents below.

 

=====================================================================================

HORCM_MON

#ip_address    service     poll(10ms)     timeout(10ms)

172.16.32.129      11020       1000        3000

 

HORCM_CMD

\\.\IPCMD-172.17.80.12-31001

\\.\IPCMD-172.17.80.13-31001

# \\.\CMD-441917

#

#/************************** For HORCM_DEV **************************/

 

HORCM_DEV

#dev_group    dev_name    port#        TargetID   LU#    MU#

#VG01         oradb1      CL1-A        1      1    0

 

#

#/******************** For HORCM_LDEV ******************************/

 

HORCM_LDEV

#Dev_group    Dev_name        Serial#    CU:LDEV MU#

 

aix_bkup_arch    aix_bkup_arch_0800_0700    441917    08:00    0

aix_bkup_arch    aix_bkup_arch_0801_0701    441917    08:01    0

 

HORCM_INST

#dev_group      ip_address      service

aix_bkup_arch    172.16.32.129   11021

 

=====================================================================================

 

I'm not an expert on HORCM by any means. Please assist in what I should be checking. Thanks.

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