Navaid Khan

How the Internet of Things (IoT) Will Impact Customer Experience, Operational Costs and New Business Models

Blog Post created by Navaid Khan on May 25, 2017

How the Internet of Things (IoT) will impact customer experience, operational costs and new business models

 

I wanted to share a presentation that I did recently to the IO Data Center comprising of CIO’s in the Tri-city areas of Dayton, Indianapolis and Cincinnati.

 

This wasn’t a Hitachi IOT pitch – more of a generic presentation focused on how IOT actually improves customer experience and helps to usher in new business models.

 

I liked the title and focus of this presentation, as we often delve into technology and details but don't pay due attention to the outcomes and resulting 'change' and how that 'change' will actually impact the overall customer experience to consumers of that product or service.

 

In the process, I've also learned that we need to need understand the how 'the change' or 'outcome' can be delivered and how it integrates into an existing legacy eco-system. With new solutions, there are always integration implications, and hence the urgency to build open and flexible solutions is becoming a priority -- and ultimately how we simplify the entire life cycle of solution delivery and embed automated service orchestration will be key factors going forward.

 

Please download the presentation from this link below:

 

https://hcpanywhere.hds.com/u/78znjJvM5q39zOeD/IOT%20Dayton%20Conference%20v9.pdf?l

 

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Data Analytics Special Interest Group Meeting

How the Internet of Things (IoT) will impact customer experience, operational costs and new business models

Presented by: Navaid Khan, CTO & Chief Architect supporting the Telecom Analytics vertical,

Hitachi Insight Group

Friday, May 19, 2017 | 8:30am – 10:00am

IO Data Center | 3366 S Tech Blvd Miamisburg, OH 45342

Input and questions are welcome!

Outcomes