Bob Plumridge

Vive la revolution - Moving IT from delivering solutions to outcomes

Blog Post created by Bob Plumridge on Nov 14, 2016

We are living in a time of revolution – politically, culturally and technologically. One of the headline themes at Mobile World Congress next year is the Fourth Industrial Revolution, “the most complex, inclusive and automated revolution our society has seen.

 

We are living in a world where man must work with machines, not compete against them. The impact of this digital transformation will be felt in all sections of society and in my opinion, represents a great opportunity for business here in Europe and globally. We’re living in an amazing time where enterprises can digitally transform into organisations, that can engage employees and customers in much more profound, personal way.

 

This is not lost on business leaders, as the majority of them recognise the need to revolutionise their business strategies. Recent research found that by 2018, 67% of the CEOs of Global 2000 enterprises will have Digital Transformation at the centre of their corporate strategy. All businesses, regardless of size or industry, must acknowledge that technology is a critical tool in their attempt to maintain competitiveness.

 

In my role at Hitachi Data Systems, I’ve had the opportunity to talk to many enterprises across industries and regions about their digital efforts in recent years and two questions regularly come up. How can vendors like Hitachi help them to provide better services while reducing costs? And, how can they free up staff to help the business innovate? 

 

While there is no silver bullet to solve these challenges some are making progress by shifting focus from delivering solutions to outcomes.

 

Rapid incrementalism

Moving to an outcome-centric operation helps CIOs and IT teams focus on flexibility, agility, ease of consumption and reducing total cost of ownership. Making the move can, however be a difficult challenge, so for enterprises just starting this journey we suggest making small moves, working within their business constraints, that can ultimately ladder up to real change.

 

Improve your storage total cost of ownership by adding simplicity

Enhance application performance and reduce total cost of ownership by ensuring that all active data is provisioned on flash. Thanks to innovations such as data reduction, the effective cost per terabyte for all-flash has dropped considerably.

 

Implement effective capacity planning and operational governance

An enterprise can then leverage data reduction and over-provisioning safely. This should be an essential part of any service management discussion as it allows IT teams to provide actionable analysis that can be shared with application owners and management.

 

Implement a “application centric” IT-service catalog

For those unfamiliar with the term it’s no different to Apple’s App Store or Google’s Play Store, but instead it shares the services and applications IT teams can provide employees or customers. This is beneficial as it provides users unprecedented ease-of-use by presenting the services IT teams provide in one simple, easy to understand graphical user interface.

 

To find out more about how businesses can achieve Digital Transformation, watch this webinar hosted by IDC and my colleague Bob Madaio from earlier this month.

Outcomes