HAD Sample Demo Movie - ServiceNow Integration

Document created by Takeshi Arisaka on Jun 11, 2016Last modified by Roguen Keller on May 28, 2017
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By using HAD Service Builder Capability, you can create your own automated workflow collaborating external systems.

Here, we have following two sample movies. Both two workflow communicates ServiceNow system.

      1. Allocate Volumes with ticketing: Sample Movie
        • When allocating volume by using HAD's built-in "Allocate Volumes" service, create ServiceNow ticket (Change Request)
        • When allocation is completed, close ServiceNow ticket.
        • Changing status, adding description of ticket are also included.

      1. Allocate Volumes with approval: Sample Movie
        • Before allocating volume by using HAD's built-in "Allocate Volumes" service, trigger ServiceNow workflow including approval
        • If request is approved via ServiceNow GUI, continue volume allocation
        • If request is rejected via ServiceNow GUI, stop task.

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