Michelle Groff Burling (Admin)

Single Sign-On for HDS Community

Blog Post created by Michelle Groff Burling (Admin) on Dec 22, 2015

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Single Sign-On is now available on HDS Community

 

On Monday, January 11th 2016, HDS deployed Single Sign On (SSO) for the HDS Community.

 

Here are a few key benefits you will see as a user:

 

  • Simplified user experience – the SSO feature will allow you to login at one single access point and enjoy a seamless experience across multiple HDS environments, such as HDS Community and Support Connect.
  • Increased security – A simple and secure login experience eliminates the need for multiple logon credentials.

  • Self-service password management capability

 

SSO has many benefits, but it also brings a few changes we wanted to make you aware of and offer our help! 

 

Now that SSO has been deployed, you will need to have an activated account within our User Registration system in order to access HDS Community and other HDS online resources.  To ensure you have a seamless experience, you may need to take action to either create or update an account in our User Registration system.

 

Here are three user scenarios that will help you configure SSO on the HDS Community:


 

 

If you have any issues logging in to HDS Community or with the new User Registration system, please contact the HDS Help Desk at:  HelpDesk@hds.com.  The team is on call to assist in any way and to ensure you are able to access HDS Community.

 

Note:  If you are an HDS employee, please now use your NT credentials to log-in to HDS Community. 

 

  • Scenario 1: You are an HDS Community user and do NOT have an account within our User Registration system

    • Create an account within our User Registration system. There are just a few simple steps necessary to create an account:

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      • Fill out the required fields  (When entering your email, please use your HDS Community profile email address to ensure accurate account provisioning. If you need any assistance with the registration process, please contact the HDS Help Desk at: HelpDesk@hds.com)
      • Once you click on “Complete Registration”, you will be taken to the SSO login screen where the system indicates you will receive an Activation message to complete the registration process.

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      • Check your email for the Activation message and click on “Activate Now” (Please ensure you complete this step, as your account will not be fully provisioned until it has been activated)
      • You will then be taken to the SSO login where you will enter your username, which is provided in the Activation message and is your email address, and the password you created in the User Registration system.

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      • You have now registered and have activated your account within our User Registration system!

 

 

  • Scenario 2: You are an HDS Community user and already have an account in the User Registration system, but do not have a matching HDS Community and User Registration email address

    • If you already have an activated account within the User Registration system and the email provided within this account is the same as your HDS Community account profile – you do not need to take any further action.


    • If your emails do NOT match within the User Registration system and HDS Community and you have not updated the same in HDS Community before January 9th 4 PM PST, please call or email our HDS Help Desk (HelpDesk@hds.com) to have your email updated before accessing Community using your User Registration credentials.


    • If your emails do NOT match within the User Registration system and HDS Community and you DON’T find your content after successful login to HDS Community using your User Registration credentials, please contact the HDS Help Desk (HelpDesk@hds.com) to have the team provision your HDS Community account appropriately.

 

 

  • Scenario 3: You are an HDS Community user but do not know if you have already registered on the User Registration System in the past.

 

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      • Fill out the required fields  (When entering your email, please use your HDS Community profile email address to ensure accurate account provisioning)
      • Once you click on “Complete Registration”, if you see the below error message then it indicates your email account is already registered and you should continue to login on Community with your existing email address (If you need any assistance please registration, please contact the HDS Help Desk at: HelpDesk@hds.com)

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We have just given you a lot of information and we know it can be confusing. That’s why we are here to help. Please reach out to the HDS Community team anytime.  We can help assess your current HDS Community account and determine if you need to take any steps necessary in order to configure your SSO experience.


If you have any issues with logging in or the registration process, please contact the HDS Help Desk at:  HelpDesk@hds.com

 

Thanks!

The HDS Community Team

 

Jill Ross

Michelle Groff Burling

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